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Privacy policy

Effective Date: 24 February 2026

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At Go&Glow, your privacy is extremely important to us. This privacy policy explains how Go&Glow (“we”, “us”, “our”) collect, use, store, and protect your personal data when you interact with our website, purchase tickets, attend our events, or otherwise engage with our services.

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We are committed to processing personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who we are

Go&Glow operate as a community-led event organiser and is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, you can contact us at:
Email: goxglowedi@gmail.com

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2. Personal data we collect

We may collect and process the following categories of personal data:

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  • Name and contact details (email address, phone number)

  • Ticket purchase and booking information

  • Event registration details

  • Dietary, accessibility, or health-related requirements (where voluntarily provided)

  • Social media handles (if shared with us)

  • Photographs and video recordings taken at events

  • Website usage data, cookies, and analytics information

  • Communications you send to us (emails, messages, enquiries)

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We only collect personal data that is necessary for the purposes outlined below.

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3. How we use your data

We process personal data for the following purposes:

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  • Managing ticket sales, bookings, and event attendance

  • Communicating important event information and updates

  • Responding to enquiries or customer support requests

  • Providing newsletters or marketing communications (with your consent)

  • Improving our services, events, and website functionality

  • Ensuring event safety, accessibility, and inclusion

  • Meeting legal and regulatory obligations

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4. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

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  • Contractual necessity – to provide tickets, events, and services you have requested

  • Legitimate interests – to operate and improve our business and community activities

  • Consent – for marketing communications and certain optional data

  • Legal obligations – where required by law

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5. Sharing your information

We may share your data with trusted third-party service providers who support the delivery of our services, such as:

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  • Ticketing and registration platforms

  • Email marketing providers

  • Website hosting and analytics services

  • Payment processors

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These providers process data on our behalf and are contractually required to handle your information securely and in accordance with data protection laws. We do not sell or rent your personal data to third parties.

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6. Photography and videography

We may capture photographs and videos during events for marketing, promotional, and documentation purposes.

Where appropriate, signage will be displayed at events. If you do not wish to be photographed or recorded, you may inform a member of staff and we will take reasonable steps to respect your preference.

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7. Cookies and analytics

Our website uses cookies and similar technologies to improve user experience and analyse website performance.

These tools may collect anonymised information such as browser type, device, pages visited, and time spent on the site. You can manage or disable cookies through your browser settings.

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8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and accounting requirements. When no longer required, data is securely deleted or anonymised.

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9. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

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10. Your rights

Under UK GDPR, you have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request erasure of your data

  • Restrict or object to processing

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner's Office if you believe your data has been handled improperly.

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To exercise any of these rights, please contact us using the details above.

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11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.​

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